Shipping policy

ast updated: September 22, 2026

Village Beauty Secrets delivers beauty and personal-care products, currently including Virasa Hair Oil, to customers through available courier and delivery services.

1. Order Processing

Orders are normally processed after they are received and verified.

Processing time may vary depending on order volume, product availability, weekends, public holidays, and other circumstances.

2. Delivery Time

Estimated delivery time depends on your location and the courier service used.

Delivery may take longer during:

  • Public holidays
  • Sales and promotional periods
  • High order volumes
  • Weather conditions
  • Courier delays
  • Remote-area deliveries

Delivery estimates are not guaranteed delivery dates.

3. Shipping Charges

Shipping charges, if applicable, will be shown during checkout or communicated to you before order confirmation.

Any free-shipping offer is subject to the terms stated in the relevant promotion.

4. Order Confirmation

We may contact you through phone, WhatsApp, SMS, or email to verify your order and delivery details.

Please provide an accurate:

  • Name
  • Phone number
  • Complete delivery address
  • City
  • Postal code, where applicable

Incorrect or incomplete information may cause delivery delays or failed delivery attempts.

5. Tracking

When tracking is available, we may provide you with shipment or tracking information after your order has been dispatched.

You can contact us if you need assistance with your order status.

6. Failed Delivery

If a delivery cannot be completed because the customer is unavailable, the address is incorrect or incomplete, or the customer refuses or fails to receive the package, additional delivery or re-shipping charges may apply where applicable.

7. Damaged Packages

If your package appears damaged when delivered, please take photographs or video of the package and contact us promptly.

We will review the issue and assist you according to our Refund & Return Policy.

8. Delivery Address Changes

If you need to change your delivery address, contact us as soon as possible.

Once an order has been dispatched, we may not be able to change the delivery address.

9. Contact

For shipping questions or order assistance:

WhatsApp: +92 326 1111497
Email: villagebeautysecret34@gmail.com