Frequently Asked Questions

1. What makes your hair oil different?

Our hair oils are made with carefully selected ingredients inspired by traditional hair-care practices. We focus on quality, nourishment, and a simple approach to healthy-looking hair.

2. Is your hair oil suitable for all hair types?

Yes. Our hair oil can generally be used on different hair types, including dry, normal, oily, curly, and straight hair. If you have a sensitive scalp, we recommend doing a small patch test before full application.

3. How often should I use the hair oil?

For best results, you can use the oil 2–3 times a week. You can adjust the frequency according to your hair and scalp needs.

4. How should I apply the hair oil?

Apply a suitable amount directly to your scalp and hair. Gently massage the scalp with your fingertips for a few minutes and leave the oil on for a few hours before washing.

5. Can I leave the oil overnight?

Yes, you can leave the oil overnight if it feels comfortable for your scalp. However, if you experience irritation, itching, or discomfort, wash it off and discontinue use.

6. Can I use the oil on my beard?

Our products are formulated primarily for hair and scalp. If the product label specifically states that it is suitable for beard use, it can be used accordingly.

7. Is your hair oil suitable for sensitive scalps?

Many people with sensitive scalps may be able to use it, but everyone's skin is different. We recommend performing a patch test before regular use.

8. How long does it take to see results?

Hair-care results vary from person to person. Consistent use and a healthy hair-care routine are important. We recommend giving your routine time rather than expecting overnight results.

9. Does the oil help with hair fall?

Our hair oil is designed to nourish the scalp and hair. Hair fall can have many different causes, so results may vary. Persistent or severe hair loss should be discussed with a qualified healthcare professional.

10. How should I store the hair oil?

Keep the bottle tightly closed and store it in a cool, dry place away from direct sunlight and excessive heat.

11. How long does delivery take?

Delivery times depend on your location and courier service. You will receive order and tracking information when your order is dispatched.

12. Do you offer Cash on Delivery?

Yes, Cash on Delivery may be available depending on your location and our current delivery options.

13. Can I track my order?

Yes. Once your order has been dispatched, you can use the tracking information provided by us to check your shipment status.

14. Can I cancel or change my order?

Please contact us as soon as possible after placing your order. We can make changes or cancel an order only if it has not already been processed or dispatched.

15. What if I receive a damaged or incorrect product?

Please contact us as soon as possible after receiving your order. Send us your order details and clear photos/videos of the package and product so we can review the issue and assist you.

16. Can I return the hair oil?

For hygiene and safety reasons, opened or used hair-oil products may not be eligible for return. Please check our return policy for the complete terms.

17. Do you test your products?

We focus on product quality and carefully select the ingredients used in our formulations. Product-specific testing or certification details are provided where applicable.

18. Do you guarantee hair growth?

No. Hair growth and hair-loss results vary between individuals and depend on many factors. We do not promise guaranteed hair growth or specific results.

19. Can pregnant or breastfeeding women use the product?

If you are pregnant, breastfeeding, or have a medical condition, please check the ingredient list and consult your healthcare professional before using any new hair-care product.

20. How can I contact you?

For questions about products, orders, or delivery, please contact us through our official WhatsApp or email. We’ll be happy to help.